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0 of 0 people found the following review helpful:
Bad product, worse customer service
September 19, 2025
Reviewer:
Matt Snow from Millet, AB Canada
Purchased this stove May of 2024, it was used only during June - September of 2024, and then again June - September of 2025. I invested a lot of time, energy and money into this setup and making it work. This year the weld on the smoke stack cracked, and then about a week later the welds inside where you would light the fire have cracked and are leaking inside the oven making it impossible to keep a fire lit. I contacted the manufacturer ALEKO and the response was “there is a 1 year warrantyâ€Â. I now have a very costly setup that after 2 summer seasons no longer works. Do not purchase this item if you are looking for longevity or customer service. Very disappointing that now I have very specific parameters to try to adapt to and try something els. If you are going to sell a product that is meant to handle heat, build it for that.
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0 of 0 people found the following review helpful:
Great service
June 4, 2025
Reviewer:
Julie Carle from Timmins, ON Canada
I purchased the wood burning heater, at no fault of the company a part was broken during shipment. They were so quick to respond and send replacement parts. Extremely fast shipping and amazing service. Thank you!